Frequently Asked Questions

Who is Jewelry Warehouse??

Jewelry Warehouse began retail operations in 1977 and has four stores in Columbia , S.C.

Is there a location near me?

We currently have four stores located in Columbia, SC. Click here to see our Locations Page.

How often are new items added?

Weekly and sometimes daily. Please visit often.

What payment options do I have?

JewelryWarehouse.com reserves the right to change customer payment options at any time. By initiating a transaction on JewelryWarehouse.com, you are agreeing to the Terms & Conditions as documented on the website and the policies noted below.

Credit Cards Accepted

JewelryWarehouse.com currently accepts the following credit or debit cards for payment of online transactions:

• Visa
• Mastercard
• American Express
• Discover
• Debit Cards with the Mastercard or Visa Logo

Jewelry Warehouse may use certain software or services to evaluate the validity and acceptability of any credit card. Although Jewelry Warehouse welcomes you as a customer, Jewelry Warehouse reserves the right to decline any transaction for any reason it deems necessary. If your credit card is declined, please review your account status with the card issuer and please note that the Bill-To address must match the address related to the credit card account.

Other Forms Of Payment:

• PayPal
• Google Checkout
• Gift Cards - Jewelry Warehouse currently accepts the following gift cards for payment on online transactions:
  • Jewelry Warehouse Gift Card
  • Garnet And Black Traditions Gift Card
  • Tiger Paw Traditions Gift Card

We cannot accept checks, cash, or money orders as payment.

Safe and Secure

How secure is shopping online with you?

Our site processes all sensitive data keyed into a browser via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. Your information is stored behind a second firewall on a separate server dedicated to that purpose. Once through the firewall, the data is further protected by security protocols requiring a Login ID and Password to access. Security is a top priority with us and we will do our utmost to insure the security and privacy of your data. You may notice that when you are looking at product information, it is not secured. This is typical of most sites. However, once you begin the checkout process which includes providing your personal information, that is secure.

Shipping and Handling

FREE Ground Shipping on all orders over $100!

Jewelry Warehouse offers free UPS Ground shipping on all orders over $100! Charges for expedited shipping still apply. Cart value must be $100 before any taxes or fees are applied. Please note: certain items may not be eligible for free shipping due to size or weight; items that fall in this category are noted on the product description page. Clearance items are not eligible for the free shipping promotion. International orders are not eligible for this promotion. Please refer to the table below for a full list of prices for our shipping services:

International Shipping

International shipping is currently available WORLDWIDE from Jewelry Warehouse. Our third party vendor, International Checkout, will ship to all destinations around the world.

Can I check the status of my international order?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php

Who should I contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout at support@internationalcheckout.com. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Is the store secured for credit card transactions?

Yes. When you begin the check out process, you will see the little "lock" in lower right-hand corner on your web browser.

PayPal Orders

Orders placed through PayPal will not be shipped until all funds are received for the order. Orders can be delayed when using PayPal's eCheck system which takes 2-5 business days to process. Most credit card and debit card transactions process within 1 business day through PayPal. Please call 1-800-537-8072 for more information.

How are shipping costs calculated?

Jewelry Warehouse offers Free Ground Shipping on all orders over $100.00. If your order is under $100, or you'd like to expedite the shipping time of your order, we offer hassle-free flat rate shipping on all services. Please refer to the table below for a complete list of shipping costs and transit times. Please note: transit times do not include processing time. Please allow 24-48 business hours (Monday-Saturday) for your order to be shipped.

What shipping address would you recommend me using?

Jewelry Warehouse recommends shipping to a location where someone will be available to receive the delivery, such as a business address. Jewelry Warehouse cannot be responsible for packages delivered to unattended addresses.

What about shipping APO/FPO addresses?

Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we are unable to ship oversized or heavy items. We also cannot offer Express shipping to these locations. Please allow 2-8 weeks for delivery.

How quickly is merchandise shipped?

Processing time for in stock items is approximately 2 business days. Standard delivery is 1-6 business days; express delivery is 1-2 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.

For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

How will my order ship?

Service providers are UPS and USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery (regular or express) you select. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. Gift Cards will ship via the U.S. Postal Service, unless a shipping upgrade is ordered.

How do I track my order?

If your order is shipped through United Parcel Service, you will receive order tracking information via email from Jewelry Warehouse. We suggest that you save this email until your order is fully received. Please note that this applies only to domestic orders through shipped by UPS only and does not apply to Alaskan, Hawaiian or APO orders. No order status/tracking information will be be shown until the package has left our warehouse and is on its way to you. "Unable to track package" message usually indicates the package has not been processed as of yet. "Billing Information Received" message indicates the package has been processed but is still in our warehouse awaiting packaging.

If your shipping address is a P.O. Box or APO, we will ship your order through USPS.

What if there is a failed delivery attempt?

Most of our carriers make three attempts to deliver a package. Packages that contain more than $200 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Returns

What if I need to return an item?

We want our customers to be happy with the merchandise they purchase from JewelryWarehouse.com. To ensure complete satisfaction, we offer a comprehensive return and exchange policy. Click here to see our complete return policy.

Shopping

You can place an order at anytime online at JewelryWarehouse.com.

How do I find items?

You can browse our online store by Category, Collection, New Items, or by Items on Sale. Or you can use the "Search" function to find a specific item by entering one or more words (e.g. a manufacturer name or a product name) in the search box, then clicking the "Search" button.

After selecting a category or executing a search, a list of matching products will be displayed. You can click on any product in the list to view the corresponding detail page, which contains additional information about the product, the price and the availability. You can also narrow down the search by the refinements listed on the left hand side of the page.

Please note: We are obligated to follow manufacturer's guidelines which, for some products, prohibit us from displaying prices and/or selling the item online. Simply use the "e-mail quote" button or contact us to obtain price information or to place an order for these items.

How do I add items to my cart?

To add an item to your shopping cart, click the "Add to Basket" button found on the detailed product page. For your convenience, we also have a "Quick Look" icon in the shape of a diamond, that will appear as you roll your mouse over each item. If you click on this icon, you have the option of adding it to your cart without going to the detailed product page.

As you go to the shopping cart page, you will be able to edit your shopping cart selections, continue shopping, empty your cart, or proceed to checkout. Your shopping cart can be viewed from any screen in the online store section by clicking the Shopping Cart link at the top of the page.

How do I check out?

Once you have reviewed the items you have placed in your shopping cart, click on the "Next" button. You will be taken to the Login Page, where first time customers will be asked to register to create their account and returning customers will be prompted for their e-mail address and password. You can also skip the registration and checkout as a guest.

You will then be prompted to enter a billing address and a shipping address then select your preferred shipping method (UPS Standard, 2 Day Air or Overnight). Once this has been entered, you will be taken to a secure page that displays your shipping information, product selections and total costs, including any applicable taxes and shipping charges. Then you will click on the "Checkout" button.

Enter your credit card information and click the "Purchase" button to finalize your purchase. Once your order has been placed, you will receive a confirmation message with your order number. Please record this number for referencing your order.

Will I be charged sales tax?

Jewelry Warehouse is located in South Carolina and we are required by law to charge sales tax within South Carolina. No other states are charged sales tax.

Employment

How can I find about career opportunities at Jewelry Warehouse?

We are always looking for dedicated employees for all areas of our business. Click here to view our openings and complete a Job Application. Resumes can be emailed to wanda@jewelrywarehouse.