Frequently Asked Questions

• Is the store secured for credit card transactions?

Yes. When you begin the check out process, you will see the little "lock" in lower right-hand corner on your web browser.

• How often are new items added?

Weekly and sometimes daily. Please visit often.

• How are shipping costs calculated?

Shipping is as follows:

• How quickly is merchandise shipped?

Merchandise is normally shipped in 5 to 7 business days if in stock (and most items ARE in stock). If not in stock, we can no longer keep track of back orders. If an item is out of stock, we will contact you by email informing you of the approximate time frame of when we are to receive more of the back ordered item. Items out of stock can no longer be kept as back orders due to the enormous additional handling charges that have occurred so you will need to check back on the date listed to reorder the item. Due to shipping cost we pay, additional freight will be charged on each order shipped.

Return Policy

• Jewelry Warehouse 30-day Money-Back Or Exchange Guarantee
   

It is our policy to accept merchandise returns within thirty (30) days of the original purchase date. Merchandise must be in like-new condition. Defective merchandise may be exchanged for other merchandise of equal or greater value outside of the policy with approval from an authorized Jewelry Warehouse associate. Please contact our customer service department or a store employee for clarification of any of the return and exchange policies outlined here.

• Returns and Exchange Policy

We want our customers to be happy with the merchandise they purchase from JewelryWarehouse.com. To ensure complete satisfaction, we offer a comprehensive return and exchange policy.

1. JewelryWarehouse.com merchandise returns are not accepted at any of our Jewelry Warehouse locations.
2. When you receive your purchase from JewelryWarehouse.com, examine it carefully. If for any reason you are not satisfied with the order, call our Customer Service Center at 1-800-537-8072 Monday through Friday 9:30am-5: 30pm EST or e-mail us at Info@jewelrywarehouse.com.
3. Explain to the customer service representative the problem and they will give you instructions and a return authorization (RA) number so that you may return the item. This number must be written on the outside of the return package so that it can be easily identified. Returns will not be accepted without prior authorization.
4. All returned merchandise must be in like-new condition, and accompanied by the original packing slip and receipt, the original packing (including gift box), and all warranty materials. Items purchased from a Jewelry Warehouse store (not on-line) cannot be returned to JewelryWarehouse.com.
5. It is recommended that all returned merchandise should be delivered via the same shipping company that JewelryWarehouse.com shipped the merchandise originally with. We also advise that the item be insured for its full value. JewelryWarehouse.com is not responsible for returned merchandise lost or damaged in transit.*
6. Upon receipt of your order, with all required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment based on your request. If you are returning an item within the first thirty days of purchase, please note whether you would like a refund or an exchange. Credit processing will occur as soon as possible, usually within three days of our receipt of merchandise.
7. If you are exchanging an item, please inform the customer service representative at the time you receive the RA number which item you would like in exchange.** This is so we can have your new merchandise ready to be shipped upon receipt of the exchange merchandise.

*Shipping charges will be refunded only if we have sent the wrong item or the item is defective.

**A $5.00 charge will be applied to all exchanges for shipment of new merchandise.

We advise that the item be insured for it's full value. Jewelry Warehouse is not responsible for returned merchandise that is lost or damaged in transit.

• For Returns By UPS, FedEx Or DHL Send To:

JW
2909 Platt Springs Rd
West Columbia, SC 29170

• Post Office Return Address:

PO Box 4722, West Columbia SC 29171

• Who are you?

The merchandise found in this store is by Jewelry Warehouse. Jewelry Warehouse began retail operations in 1977 and has four stores in Columbia , S.C.

• How do I contact you?

Please go to this page.