Is the store secured for credit card transactions?
Yes. When you begin the check out process, you will see the little "lock" in lower right-hand corner on your web browser.
Orders placed through PayPal will not be shipped until all funds are received for the order. Orders can be delayed when using PayPal's eCheck system which takes 2-5 business days to process. Most credit card and debit card transactions process within 1 business day through PayPal. Please call 1-800-537-8072 for more information.
How are shipping costs calculated?
Jewelry Warehouse offers Free Ground Shipping on all orders over $100.00. If your order is under $100, or you'd like to expedite the shipping time of your order, we offer hassle-free flat rate shipping on all services. Please refer to the table below for a complete list of shipping costs and transit times. Please note: transit times do not include processing time. Please allow 24-48 business hours (Monday-Saturday) for your order to be shipped.
1-6 Business Days
UPS 2nd Day Air
2 Business Days
UPS Next Day Air
1 Business Day
*Free on orders of $100 or over
What shipping address would you recommend to send my package?
Jewelry Warehouse recommends shipping to a location where someone will be available to receive the delivery, such as a business address. Jewelry Warehouse cannot be responsible for packages delivered to unattended addresses.
Do you ship internationally?
International shipping is currently available WORLDWIDE from Jewelry Warehouse. Our third party vendor, International Checkout, will ship to all destinations around the world.
Can I check the status of my international order?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php
Who should I contact with questions about my international order?
All inquiries regarding your international order should be directed to International Checkout at firstname.lastname@example.org. Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
What about shipping to APO/FPO Addresses?
Yes, we do ship to APO/FPO addresses. However, due to restrictions at those postal facilities, we are unable to ship oversized or heavy items. We also cannot offer Express shipping to these locations. Please allow 2-8 weeks for delivery.
How quickly is merchandise shipped?
Processing time for in stock items is approximately 2 business days. Standard delivery is 3-7 business days; express delivery is 1-2 business days. Delivery times do not include processing time. If the item is not in stock, you will receive an email to inform you.
For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
How will my order ship?
Service providers are UPS and USPS. The carrier will be determined by the service available for your "ship to" location and the method of delivery (regular or express) you select. When your order ships, you will receive an email that includes the name of the carrier and a tracking number. Physical Gift Cards will ship via the U.S. Postal Service, unless a shipping upgrade is ordered. Online Gift Cards will be sent via email to the recipient.
How do I track my order?
If your order is shipped through United Parcel Service, you will receive order tracking information via email from Jewelry Warehouse. We suggest that you save this email until your order is fully received. Please note that this applies only to domestic orders through shipped by UPS only and does not apply to Alaskan, Hawaiian or APO orders. No order status/tracking information will be be shown until the package has left our warehouse and is on its way to you. "Unable to track package" message usually indicates the package has not been processed as of yet. "Billing Information Received" message indicates the package has been processed but is still in our warehouse awaiting packaging.
If your shipping address is a P.O. Box or APO, we will ship your order through USPS.
What if there is a failed delivery attempt?
Most of our carriers make three attempts to deliver a package. Packages that contain more than $200 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.